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Terms & Conditions - Pu&Re Butik Stockholm HB & Purebutik.se
By placing an order on our Website, you warrant that you are 18 years of age or older.
Pu&Re Butik Stockholm HB & Purebutik.se reserves the right to end sales, inventory differences, technical problems, changes to the specifications and any typographical errors in our webshop.
When we can not determine your delivery address, order will be canceled.
All prices are unit prices and displayd as total prices incl. tax in Swedish kronor (SEK). In the case of price changes in the webshop regards the price that was current at the time of the order.
Receipt of the goods by courier:
If there is any visible damage, photograph before the opening the package and photograph the content after opening, document the damage and customer service.
Withdrawal and return:
You must be of legal age or have guardian consent to use the right of withdrawal and return.
As a customer, you always have 14 days withdrawal under the "Distans- och hemförsäljningslagen".
The withdrawal period starts from the date you received the goods.
The time that you as a consumer have the right to change your mind is called withdrawal period.
The right does not apply if the withdrawal period is out, the product is used, damaged or is in unsaleable condition.
If the goods are not in the same state some delivered, we may make a price deduction equal to the product's depreciation.
For skin care products also applies unbroken seal.
A seal may consist of a tape or a sealed plastic bag, which must not be opened to the right of return to be used.
Please contact our customer service before return.
Following information needed:
- customer/order number or anything to prove that the goods are bought by us;
- your name and contact information;
- products item nr and short description;
- your account nr in case of pay back of money (bank and account number).
Pu&Re Butik Stockholm HB should confirm, approve and the withdrawal period should not expired before the return is made.
Return your package with with Postnords vadderade bubbelpåse or PostNord Företagspaket.
Returns may not be sent as pay on delivery.
Customer pays the return cost and is responsible for the goods until it has reached us.
We will refund the return costs if the return has been made because of wrong delivered item or product.
The return address can be found under our contact information.
Important! Attach your information in return!
In the "konsumentverkets" website there is a withdrawal form that you as a consumer can use - for us it´s enough if you contact us before the return.
Please note that unannounced returns will not be accepted!
If the item you received is damaged or if you got wrong item, we ask you to immediately contact our customer service immediately.
Describe the problem as much detail as possible.
When we have received and approved claim, we repay return costs, sent equivalent product free of charge or repay the product price.
Claims must be made in accordance with the instructions given by us.
In any dispute we always follow through alternative dispute resolution "Allmänna reklamationsnämnden (ARN)" or other approved industry committee.
Once we have received and checked the returned item, we will refund the full purchase price (not the return shipping unless the reason for the return is ours), but no later than within 30 days under the Distansavtalslagen.
If you paid by credit card, direct payment or swish then we´ll make repayment to the same account.
And if you have pre-paid to our "bankgiro", we´ll make the refund to the bank account that you attach to the return shipment.
Will be charged a fee of 150 SEK. If you regret purchase and would like to return it, you first need to collect it, then return.
Shipment can be stored at PostNord - 14 days and at Schenker and DHL - 30 days before it is returned to us.
We guarantee that your personal information is used only by Pu&Re Butik Stockholm/Purebutik.se for payments, delivery and is not passed to the third person.
Image color and tone may be different in reality. It depends on the device you are using and different settings.
All content posted on our website, mailings and social accounts, such as text, graphics, logos, images, audio clips, digital downloads and other software, belongs to Pu&Re Butik Stockholm HB/Purebutik.se or our suppliers and is protected by Swedish and international copyright laws.
You are welcome to Pu&Re Butik Stockholm HB & Purebutik.se!